| Built for | A manufacturer's process, with the focus on automation technology | The machine builder's business: service, spare parts, purchasing, billing and operationsSCADA serves the plant that runs the machine. IQ+ serves the company that built it. |
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| Connects | Machine to machine, with operator overrides | Machine to builder to ownerEvery machine you ship reports back to the people who design it, service it and sell its parts. |
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| Faults and alarms | The end goal: keep the process healthy | Tracked too, then turned into cases, answers and parts quotesThe same alarm that stops a line becomes a service call and a parts sale for the builder. |
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| Parts and service | Outside its scope | Spare parts, service and consumable reorders tied to each serial numberGrow, or start, a parts and service business on the machines already in the field. |
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| AI | Limited AI integration, and hard to connect to newer AI-based equipment | Built with AI, for AI: answers from your own manuals, schematics and service records, with sourcesYour most experienced tech's knowledge, available to every customer and technician at any hour. |
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| Access | Limited web and browser access | Runs in a web browser, with QR tags on the machine for customer self-serviceCustomers scan the tag, describe the problem and a case opens already filled in. |
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| Data and history | History often needs a separately licensed historian | Machine history for the life of every unit, with production analytics includedMachine revision, schematics and software version stay on file for every unit shipped, from install to end of life. |
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| Cost and upkeep | High cost from legacy support models, with dedicated programmers to maintain it | Low cost by design: built in-house and vendor-agnostic, with no per-seat feesSmall and mid-size builders get the abilities of Fortune 500 competitors, at a price that fits. |
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